Return and Refund Policy
Seller: Vorzelynwloxarix · Address: Västerlånggatan 16, 111 29 Stockholm, Sweden · Email: info@vorzelynwloxarix.world · Phone: +46771450450
Effective date: 19 March 2026 · Version: 1.0
This policy explains how consumers may cancel distance contracts, return Floravascor, and obtain remedies for defective goods. It complements our Terms of Service and respects mandatory EU and Swedish consumer law.
1. Right of withdrawal for distance contracts
If you are a consumer purchasing online or otherwise at distance, you generally have fourteen days to withdraw from the contract without giving any reason, starting the day after you acquire physical possession of the goods. The withdrawal period is satisfied if you send your communication before it expires.
1.1 Exceptions and hygiene-sensitive goods
Under Article 16(m) of the Consumer Rights Directive as implemented in Sweden, the right of withdrawal may not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery. Floravascor is supplied in sealed containers; opening the safety seal may therefore remove the withdrawal right to the extent permitted by law. If seals remain intact and the product is in resalable condition, withdrawal remains available within the statutory period.
1.2 How to withdraw
Send a clear statement to info@vorzelynwloxarix.world or use our contact section with your name, address, order number, and decision to withdraw. You may use the optional model form below but it is not obligatory.
1.3 Model withdrawal form
To: Vorzelynwloxarix, Västerlånggatan 16, 111 29 Stockholm, Sweden — Email: info@vorzelynwloxarix.world — I hereby give notice that I withdraw from my contract of sale for the following goods: [description], ordered on [date], consumer name, address, signature (if paper), date.
1.4 Return shipment and costs
Unless we offered free returns, you bear the direct cost of returning goods unless the item was defective or not as described. Use a trackable service and retain proof of postage. Refunds include the least expensive standard delivery cost you paid at purchase, where applicable.
1.5 Refund timing
We refund all payments received within fourteen days from the day we were informed of your decision, using the same means of payment unless you agree otherwise. We may withhold reimbursement until we receive the goods or evidence that you returned them.
1.6 Diminished value
You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
2. Defective or non-conforming goods
Consumers enjoy legal remedies for lack of conformity under the Swedish Consumer Sales Act implementing Directive (EU) 2019/771. You may request repair or replacement where feasible; if not, price reduction or termination may apply. A defect reported within two years from delivery (or longer if national law mandates) generally benefits from the presumption that the defect existed at delivery if it appears within the first year.
Contact us with photographs, batch codes, and a short description. We may ask you to return the item for inspection. Where a defect is confirmed, we refund reasonable return postage.
3. Damaged in transit
If the parcel arrives visibly damaged, document the packaging before opening and notify the carrier and us within two business days where possible. We will arrange replacement or refund after investigation.
4. Incorrect items or quantities
If we send the wrong product or quantity, we will correct the error at our expense, including return labels where needed.
5. Partial returns and bundled promotions
If you purchased a bundle where items are inseparably linked, withdrawal may apply to the entire bundle unless law requires otherwise. Where items are independent, you may return eligible units in line with seal and hygiene rules. Promotional pricing may be recalculated if returning part of a set causes the original discount threshold to no longer be met.
6. Refund methods and currency
Refunds are made to the original payment instrument where technically possible. If that route is unavailable (for example, an expired card), we will propose a reasonable alternative such as bank transfer upon verification. Currency conversions performed by your bank may differ from the euro display on our site.
7. Chargebacks and friendly resolution
We encourage you to contact us before initiating payment disputes so we can resolve issues quickly. Unfounded chargebacks may lead to account restrictions where legally permissible.
8. Wholesale and business purchasers
B2B contracts may follow separate written agreements. Where no special terms exist, returns are handled case-by-case under applicable commercial law rather than consumer withdrawal rules.
9. Environmental information
Please recycle packaging according to local sorting rules. Glass bottles may be deposited in glass recycling where facilities exist.
10. Record keeping
We retain return and refund records to demonstrate compliance with consumer law and accounting duties. Records may include communication threads, tracking numbers, and photographic evidence of damage.
11. Updates
We revise this policy when regulations or logistics partners change. The version on the website at the time of your purchase applies unless a later law confers a more favourable right.
12. Supervisory contacts
For unresolved consumer disputes, you may contact the Swedish National Board for Consumer Disputes (ARN) where criteria are met, or your local consumer adviser. Privacy-related complaints may be directed to IMY.